White-glove Service

Exceptional
support that puts
patients first

Our accredited staff are always here to help.
Whatever it takes to make things smoother for your team, we’re on it.

white-glove service

Your needs, handled
with care.

Help at any hour

Connect with our pharmacy staff anytime – day or night, weekends or holidays. Our around-the-clock team gives you immediate help whenever you need it.

Certified personal support team

Our qualified support team includes experienced pharmacists and dedicated client services managers, giving you a direct line of contact for any questions.

HIPAA-compliant chat

We offer RxNow secure messaging, as well as other HIPAA-compliant communication channels. Now, it’s faster and easier for nurses to get work done.

Exceptional service from day zero

Experience our white-glove approach from the moment you transition to SpecialtyRx. Our team handles all logistics, delivering a seamless switch in as little as 3 weeks.

white-glove service

Ahead of problems,
on top of solutions

Facility-focused visits

Our Client Services team stops by regularly on your preferred schedule. We’ll check emergency supplies, help with surveys, and verify medication expiration dates — so you’re always prepared.

On-demand consulting services

SpecialtyRx partners with external consulting groups to offer clinical consulting services to any facility that requests them*.
*service varies by state.

Continuous improvement

Support that evolves
with your needs

Ongoing education, training & resources

As the eyes and ears of the LTC industry, SpecialtyRx keeps your facility ahead with critical FDA & new medication updates, local events, and continued education.

Continuous improvement & innovation

As part of our commitment to patient care, we invest heavily in our team development, training, and growth —  and constantly advance our technology & software.

Monthly optimization reviews

During every facility check-in, our client services team asks you critical questions: How can we support your staff? What could be more efficient? What’s not working?

We address any operation gaps before they impact your facility.

Powerful quality assurance protocols

Our rigorous QA/QI processes continuously monitor, track, and improve—catching potential issues before they affect your facility.

We integrate your facility's feedback and yearly survey responses into tangible improvements that solve your specific challenges.

Avi Heinman speaks about the benefits of working
with SpecialtyRx
Sam Samet speaks about going the extra mile with
SpecialtyRx
Vicky Shaw Talks All Things SpecialtyRx
At SpecialtyRx, we're proud to share what
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