Hey, partner. Please take a moment to tell us about your experience with us so far.
After all, we’re here for the long term.
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In your most recent Customer Service experience, how did you contact our representatives?
How quick were our representatives in getting back to you?
How able were they to resolve your question or issue?
How confident are you that SpecialtyRx will come through in any weather or situation?
How satisfied are you with the ease of reaching the customer service rep you needed?
How satisfied are you with the knowledge of the situation your customer rep had with your problem?
How satisfied are you with the quality of communication provided by your customer service rep?
How would you rate our delivery service based on...
Speed?
Efficiency?
Condition of Delivery?
Have you ever waited longer than promised for a delivery?
How many times has this occurred?
Can you name someone on the SpecialtyRx team who has made a difference for you or for those in your care?
In what particular areas would you like to see SpecialtyRx improve? Feel free to get specific; we love detailed feedback!
How do you personally feel we can improve your customer service needs?
Thank you for your time and participation!
